Data Privacy Protection Policy

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Data Privacy Protection Policy
Namma Cargo Services Company Limited (Namma) maintains personal information from relocating individuals as a part of the international relocation process. NAMMA is committed to respect the individual’s data by handling all the personal information collected in connection with their international relocation in accordance with applicable local laws as well as our own Privacy Policy. This notice explains our practices with regard to your personal information.
 
Our Data (Privacy) Protection procedure addresses 10 privacy principles:
 
These 10 privacy principles are essential to the proper protection and management of individual client’s personal and sensitive information. They are based on internationally known fair information practices included in many privacy laws and regulations of various jurisdictions around the world and recognized good privacy practices.
Outlined Summary:
1. Management:
 
We will, through appropriate management and strict application of criteria and controls:
 
  • Observe fully conditions regarding the collection and use of information.
  • Meet our legal obligations to specify the purposes for which information is used.
  • Collect and process appropriate information, and only to the extent that it is needed to fulfill our operational needs or to comply with any legal requirements.
We ensure that we have a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection.
 
We ensure that everyone processing personal information understands that they are contractually responsible for following good data protection practice aligned with internal procedures and legal requirements.
 
We collect process and transfer personal information about relocating individuals through computerized (POLEP) and paper-based data processing systems.
 
We have established routine processing functions (such as processing FAIM Compliance Procedure applications and FAIM Compliance Procedure audit reporting).
 
We ensure that all processing and transfers of personal information are subject to reasonable confidentiality and privacy safeguards.
2. Notice:
 
We provide notice about our privacy policies and procedures in our contract agreements and individual quotations; our notice is also available on the www.nammacargo.com website. We are committed to respect relocating individuals by handling all their personal information collected in connection with their international relocation in accordance with applicable law as well as our own Privacy Policies.
 
We only process personal information to accommodate relocating individuals with their respective international relocation. For example we identify key contacts to communicate during the FAIM application.
 
We may process sensitive information if it is needed to for business objectives or if it is required to comply with applicable law. Depending on the origin and destination of your relocation, Namma Cargo may collect following personal details:
 
  • Copy passport + copy Visa for Customs purpose
  • Iqama/Saudi ID Number # for inbound shipments for Saudi Customs purpose
  • Consignee details for Saudi customs purpose
  • Address, phone and email addresses for communication and operational purposes
  • Flight details for operational purposes
  • Value of household goods and personal effects for insurance purposes
  • In general personal and/or sensitive information will not be collected, processed or transferred, except where adequate privacy protection mechanisms are in place.
3. Choice and consent:
 
By engaging Namma Cargo for your international relocation, you give your explicit consent with respect to the collection, use, and disclosure of personal information as described in this notice. Explicit consent here means you were clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal information.
4. Collection:
 
We shall obtain and process personal data fairly and in accordance with statutory and other legal obligations. We collect personal information for the sole purposes to facilitate the door to door process of the International Relocation for the relocating individual and his/her family. We use customer information to service our accounts, process claims, ensure proper billing, and to offer you other services and products that may suit your needs.
5. Use, retention, and disposal:
 
We limit the use of personal information to the sole purpose of executing your International Relocation and for which you have given your implicit consent. We retain personal information for only as long as necessary to fulfill the stated purposes or as required by law or regulations and thereafter appropriately dispose of such information.
 
For example we will retain your personal information for seven (6) years as required by law. After this time relocation files and personal data are destroyed. Files are kept behind locked doors and are only accessed on an as needed basis
6. Access:
 
You may reasonably access and update your personal information by contacting Namma.
 
This notice provides basic information about our processing of your personal information and your privacy rights. Should you have additional questions, you may contact Namma’ Data Protection Officer at following details:
 
Haider Al Tarooti
Regional Manager
Namma Cargo Services Co. Ltd
P. O. Box 31678, Al Khobar 31952
Tel: +966-13-3308888
7. Disclosure to third parties:
 
We shall use and disclose your personal data only in circumstances that are necessary for the purposes for which we collected the data. For example we will disclose your personal information on a need to know basis to: Customs authorities and partners involved in the relocation process. We will never sell your personal information to third parties.
7.1 Vessel Manifest Confidentiality Request:
 
While Namma works relentlessly in concert with our industry associations to develop processes to protect our customers’ Personal Identifiable Information (PII), we also have an obligation to inform you when there is a potential of your personal information being disseminated.
 
All of this information is potentially available for copying on inbound manifests. On outbound manifests, the customs prohibits copying of the consignee's name, cargo marks and numbers, although examination of this information is permitted.
8. Security for privacy:
 
We protect personal data against unauthorized access (both physical and logical) aligned with our internal IT policy and procedures. We take appropriate security measures against unauthorized access to, or alteration, disclosure or destruction of personal data and against its accidental loss or destruction. Personal data will only be accessible to authorized staff.
9. Quality:
 
We maintain accurate, complete, and relevant personal information as reasonable possible and only for the purposes identified in this notice.
 
We retrieve your personal data from emails you shared with us, your employer and/or relocation company and from documents you shared with Namma Cargo.
 
Please note that we have shared responsibility with regard to the accuracy of your personal information. Please let us know of any changes to your personal information.
 
10. Monitoring and enforcement:
 
We monitor compliance with our privacy policies and procedures and have procedures to address privacy related complaints and disputes. All Namma staff is aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them. If you believe that your personal information is not handled in accordance with the applicable law or our privacy policies, you may submit a complaint to Namma Cargo’s Data Protection Officer who will investigate the complaint.
 
This Data Protection Policy will be reviewed regularly in light of any legislative or other relevant developments.